These ElevatorApp Global Terms and Conditions (the “Terms”) govern your access to and use of ElevatorApp.com and any related application, platform and services (collectively “ElevatorApp,” the “Website,” the “Company,” “We,” “Us, “Our,” and any similar or related references to ElevatorApp) and all of the services offered through it (the “Services”). ElevatorApp is an assumed name of Jaka LLC, a Florida limited liability company. BY ACCESSING OR USING THE WEBSITE OR ANY SERVICES, YOU (“YOU” OR THE “CUSTOMER”) AGREE TO THESE TERMS AND THE SPECIFIC TERMS OF SERVICE FOR ANY OF THE SERVICES YOU UTILIZE.
1. Who We Are
ElevatorApp is an independent resource for building owners, property managers, and those responsible for elevator equipment in a commercial setting. Our purpose is to help You understand your options and act as an advocate for your building. ElevatorApp does not perform, sell, or carry out elevator maintenance, repairs, inspections, testing, modernization, engineering, or code-compliance work, and is not an elevator service provider, maintenance service company, contractor, engineer, inspector, or law firm. We are paid for consulting, a nonrefundable marketplace request fee and, if added, a service fee for Maintenance on Demand, and software fees for the ElevatorApp software, in each case as described in the Terms of Service or license for each of the specific Services We offer. Through Maintenance on Demand (as defined in the specific Maintenance on Demand Terms of Service), We operate a marketplace that connects You with independent elevator maintenance service providers (“Independent Service Provider(s)”) and facilitates payment of a service call through a third-party payment processor, as described in the Maintenance on Demand Terms of Service. We are not a party to any work or contract between You and an Independent Service Provider, We do not perform the work, and We do not hold funds. We might also facilitate communication with or provide referrals to Independent Service Providers in connection with certain Services. In these Terms, “ElevatorApp,” “We,” “Us,” and the “Company” mean Jaka LLC, which operates ElevatorApp.
2. Why You Use the Services
You use ElevatorApp because You want assistance and information. Our advisory Services are informational and advisory in nature and are provided to help You make your own decisions about your elevators. You use the Website and the Services voluntarily, of your own free will, and at your own discretion, and understanding that Our advisory Services are consulting only.
3. We Have Not Been On-Site; We Rely Only on Your Information
This is central to how ElevatorApp works, and it applies to our Services. Except where a specific Service’s Terms of Service or license expressly state otherwise, You understand and agree that:
- ElevatorApp has NOT visited your property and has NOT been onsite to view, and has not inspected, tested, operated, or evaluated your elevator equipment, and will not do so;
- Our Services are based ONLY on the information, documents, materials, and descriptions that You provide;
- We do not have all of the details or information about your equipment, property, or situation;
- Any observation, opinion, or guidance We provide is limited to, and only as complete and accurate as, the information You give us, and may be incomplete or inaccurate if the information You provide is incomplete, inaccurate, or does not reflect the true conditions; and
- WE PROVIDE NO REPRESENTATIONS OR WARRANTIES AS TO THE SERVICES, NEITHER EXPRESS NOR IMPLIED.
4. Informational and Advisory Only; Not Professional Advice
Nothing on the Website or provided through any of the Services is legal advice, engineering or technical advice, or code-compliance advice, and nothing is an inspection or a determination of safety, condition, or compliance. Using the Website or any Services does not create an attorney-client, engineer-client, or other professional relationship. Only a licensed attorney, a qualified or licensed elevator professional, and the authority having jurisdiction (“AHJ”) can provide those determinations for your situation.
5. No Guarantees
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELEVATORAPP MAKES NO GUARANTEES REGARDING THE WEBSITE OR ANY SERVICES. WITHOUT LIMITATION, WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR CORRECTNESS OF ANY INFORMATION, OPINION, OR GUIDANCE; ANY OUTCOME, RESULT, SAVINGS, OR LEVEL OF SERVICE; THE PERFORMANCE, AVAILABILITY, LICENSING, INSURANCE, OR QUALIFICATIONS OF ANY ELEVATOR MAINTENANCE SERVICE PROVIDER; OR THAT ANYTHING WE PROVIDE WILL SATISFY ANY CODE, STANDARD, INSPECTOR, OR AUTHORITY, OR MEET YOUR NEEDS.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED WITHOUT ANY REPRESENTATIONS, WARRANTIES OR GUARANTEES, AND ARE, EXCEPT AS A SERVICE’S SPECIFIC TERMS OR LICENSE STATE OTHERWISE, INFORMATIONAL AND ADVISORY SERVICES FOR YOUR INDEPENDENT CONSIDERATION AND VERIFICATION.
6. Your Decisions and Responsibility
All decisions You make in connection with your elevators are yours alone, and You are solely responsible for those decisions and their consequences. You are responsible for verifying any information with your own licensed or qualified professionals, your own attorney, and the AHJ, and for ensuring that any action You take is appropriate and lawful for your property and jurisdiction.
7. Service-Specific Terms Also Apply
Each of the Services has its own Terms of Service (and, for the ElevatorApp software, including the Maintenance on Demand module, the ElevatorApp Software License Agreement) that, along with these Terms, You accept when You request that specific Service. If there is a conflict between these Terms and a Service’s Terms of Service, these Terms control.
8. Independent Service Providers
Any Independent Service Providers You learn of, are introduced to, or engage in connection with the Services are independent companies. Independent Service Providers are not employees, agents, partners, or representatives of ElevatorApp. We do not vet, endorse, certify, or guarantee any Independent Service Providers, and We do not verify or confirm an Independent Service Provider’s licensing, insurance, qualifications, pricing, availability, or workmanship. Any contract with an Independent Service Provider is solely between You and the Independent Service Provider, and any dispute regarding an Independent Service Provider or its work is solely between You and that Independent Service Provider.
For Maintenance on Demand, participating Independent Service Providers enter their own license and insurance information, and the platform makes it available to You so that You can decide for yourself whether an Independent Service Provider is acceptable. We do not review or verify that information.
9. Emergencies and Life-Safety
The Website and the Services are not intended for emergencies or life-safety situations, including but not limited to persons trapped in an elevator; fire, smoke, or suspected fire conditions; medical emergencies or injuries; or any situation involving immediate risk to life, health, or safety. In any such situation, call 911 or your local emergency number immediately, follow your building’s posted emergency procedures, and use any emergency communication devices provided. ElevatorApp does not monitor emergency conditions, does not provide emergency response, and has no duty to respond to or coordinate emergency or life-safety services. ELEVATORAPP DOES NOT PROVIDE EMERGENCY SERVICES.
10. Eligibility and Authority
You represent and warrant that You are at least 18 years of age and legally competent to enter into these Terms, that You have the authority to request services for and share information about the property involved, and that if You are acting on behalf of an owner, association, or management company, You have the authority to bind that entity to these Terms. ElevatorApp is entitled to rely on these and all representations by You without any duty to independently verify them. You are using the Website and the Services for a business or property purpose, on behalf of an owner, association, management company, or other organization, and not for personal, family, or household use.
11. Communications
You authorize ElevatorApp to contact You by phone, email, and, if You provide a mobile number, by text message (SMS) regarding your requests and the services. Standard message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP, and reply HELP for help. Opting out of texts does not cancel a request or any payment obligation. These texts are operational and are not marketing.
12. Fees and Payment
Fees for each Service are disclosed to You at the time You request that Service, and the fee and refund terms for a Service are set out in that Service’s Terms of Service. ElevatorApp may add or change fees for any Service, including service fees, markups, or other charges, at its discretion; the fees disclosed to You before You pay apply to that request. Software fees for the ElevatorApp software are as stated in its license or order. Software is sold for the term the customer selects, renews automatically for the same term unless the customer cancels before the renewal date, and is nonrefundable once the term starts. A refund before the term starts is reduced by the payment processing fees we paid. ElevatorApp does not process payment card information directly; payments are handled by a third-party payment processor, and your use of that processor is subject to its own terms and privacy practices. Questions about a charge we initiate or a refund we promise may be directed to us. Questions about the payment processor’s separate services may be directed to the processor, and our use of the processor does not eliminate any obligation we have under these Terms or applicable law.
Payment for Services is due in advance unless stated otherwise in a Service’s specific Terms of Service.
For Maintenance on Demand, You provide a payment method that is stored by the payment processor. You are charged a $25 request fee when You post a request. The request fee is the cost of using Maintenance on Demand to look for an Independent Service Provider, and it does not guarantee that any provider will respond or be available. It is nonrefundable, and You confirm that You understand this before it is charged. If applicable law requires a refund, the refund is reduced by the payment processing fees we paid, to the extent the law allows. When You select an Independent Service Provider, You are charged the service call price shown to You, which includes any Maintenance on Demand service fee. Where permitted by law and card-network rules, a card processing charge is added to a credit card payment and shown before You pay; where it is not permitted, ElevatorApp pays it. The payment processor holds that payment and releases it to the provider as described in the Maintenance on Demand Terms of Service. Additional work is arranged and paid between You and the Independent Service Provider, outside Maintenance on Demand. ElevatorApp does not hold funds and is not a bank, escrow agent, or fiduciary. ElevatorApp is not responsible for payments made directly between users and third parties, such as a provider’s charge for additional work, except as these Terms provide.
13. Intellectual Property
The Website and its content, including text, graphics, software, templates, scope documents, and the design and logo of ElevatorApp, are owned by the Company and/or its licensors and are protected by applicable intellectual property laws. Except for any other or different limited license expressly granted in a Service’s specific Terms of Service or software license, You are granted a limited, non-exclusive, non-transferable right to access and use the Website for its intended purpose only. You may not copy, reproduce, resell, redistribute, publish, reverse engineer, or commercially exploit the Website or its content except as expressly permitted in writing by the Company. The ElevatorApp software, including the maintenance control program, the mobile applications, and the Maintenance on Demand module, is licensed under the ElevatorApp Software License Agreement.
14. Privacy
Your use of the Website and the Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we collect, use, and share information.
15. Third-Party Links and Content
The Website may contain links to, or content from, third-party websites or services that ElevatorApp does not control. We are not responsible for the content, accuracy, availability, or practices of any third-party website or service, and providing a link is not an endorsement.
16. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ELEVATORAPP DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ELEVATORAPP DOES NOT WARRANT THAT THE WEBSITE OR THE SERVICES WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY PARTICULAR RESULT, OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY ARISING OUT OF OR RELATING TO THE WEBSITE OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO ELEVATORAPP FOR THE SERVICE GIVING RISE TO THE CLAIM (OR, FOR USE OF THE WEBSITE WHERE NO FEE WAS PAID, ONE HUNDRED U.S. DOLLARS (US $100)). IN NO EVENT SHALL THE COMPANY, OR ITS RESPECTIVE AFFILIATES, OWNERS, MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY: NOTHING IN THIS SECTION LIMITS OR EXCLUDES LIABILITY FOR OUR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT, OR ANY LIABILITY OR REMEDY THAT APPLICABLE LAW DOES NOT ALLOW US TO LIMIT OR EXCLUDE.
- INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
- LOSS OF PROFITS, BUSINESS, REVENUE, GOODWILL, OR DATA;
- FINES, PENALTIES, OR CITATIONS; OR
- BUSINESS INTERRUPTION OR LOSS OF USE,
ARISING OUT OF OR RELATED TO THE WEBSITE, THE SERVICES, YOUR USE OF EITHER, YOUR DECISIONS, THE CONDITION OR OPERATION OF YOUR EQUIPMENT, OR THE ACTS OR OMISSIONS OF ANY INDEPENDENT SERVICE PROVIDERS OR OTHER PARTY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, THE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
18. Indemnification / Hold Harmless
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE COMPANY, AND ITS RESPECTIVE AFFILIATES, OWNERS, MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, LAWSUITS, DAMAGES, LOSSES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES) ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR ANY SERVICE, ANY DECISION YOU MAKE OR ACTION YOU TAKE OR FAIL TO TAKE, THE CONDITION OR OPERATION OF YOUR EQUIPMENT, ANY INACCURACY IN THE INFORMATION YOU PROVIDE, YOUR BREACH OF THESE TERMS OR ANY SERVICE SPECIFIC TERMS OF SERVICE, AND YOUR VIOLATION OF ANY APPLICABLE LAW OR REGULATION.
19. Force Majeure
ElevatorApp shall not be liable for any delay or failure to perform for any purpose whatsoever, including but not limited to the extent caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, severe weather, pandemics, labor disputes, power or telecommunications failures, acts of government, war, terrorism, or the unavailability of third-party services or networks.
20. GOVERNING LAW; MANDATORY BINDING ARBITRATION; INFORMAL DISPUTE RESOLUTION; CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. BY AGREEING TO THESE TERMS, YOU AND COMPANY AGREE THAT ANY DISPUTE THAT CANNOT BE RESOLVED INFORMALLY SHALL BE RESOLVED THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS CONSUMER ARBITRATION RULES.
Informal Dispute Resolution Requirement. Before either party may commence arbitration, the party asserting a claim must provide the other party with written notice of the dispute ("Dispute Notice"). The Dispute Notice must describe the nature and basis of the dispute, the facts supporting the claim, and the specific relief requested.
Upon receipt of a Dispute Notice, both parties shall participate in good-faith efforts to resolve the dispute informally. Neither party may initiate arbitration until thirty (30) days after the other party's receipt of the Dispute Notice. During this 30-day period, each party shall have a reasonable opportunity to investigate the claims, exchange relevant information, and engage in settlement discussions. Compliance with this informal dispute resolution process is a material condition precedent to the initiation of arbitration by either party.
Users shall provide a Dispute Notice to the Company via certified U.S. Mail (return receipt requested) to the Company's principal business address, with a copy sent via email. The Company may provide a Dispute Notice to the email address associated with the user's account and any other address provided by the user. Any party that commences arbitration without first complying with this section may be required by the arbitrator to dismiss or stay the arbitration until the requirements of this section have been satisfied.
Mandatory Arbitration. If the parties are unable to resolve the dispute through the informal dispute resolution process, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, any ElevatorApp mobile application or other software provided by Jaka LLC, the services provided by the Company, any transaction between the parties, or the relationship of the parties, whether arising in contract, tort, statute, fraud, misrepresentation, or any other legal theory (collectively, "Disputes"), shall be resolved exclusively by final and binding arbitration.
The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with the AAA Consumer Arbitration Rules then in effect, except as modified by this Agreement. The arbitration shall be conducted before a single neutral arbitrator. The arbitration may be conducted in person, by video conference, by telephone, or through written submissions, as determined by the arbitrator consistent with the AAA Consumer Arbitration Rules.
The arbitration shall take place in Hillsborough County, Florida, unless the parties mutually agree to another location or manner of appearance. The arbitrator shall apply the substantive law of the State of Florida and applicable federal law.
Except for Non-Dispute Resolution Claims (as defined below), the arbitrator shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, formation, or scope of this arbitration provision, including any claim that all or any part of this arbitration provision is void, voidable, unconscionable, or otherwise invalid. The arbitrator may award any remedy available in a court of competent jurisdiction, except that any relief must be limited to the individual claimant and may not affect other users.
CLASS ACTION WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL DISPUTES SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY SHALL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, COLLECTIVE ACTION, MASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONSOLIDATE CLAIMS OF DIFFERENT PERSONS OR ENTITIES OR TO PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.
JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR LITIGATION ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR THE RELATIONSHIP OF THE PARTIES.
Exceptions. Nothing in this section shall prohibit ElevatorApp from seeking temporary, preliminary, or permanent injunctive relief in a state or federal court located in Hillsborough County, Florida, to protect intellectual property rights, confidential information, trade secrets, or other rights for which equitable relief is appropriate, or in connection with the misuse of ElevatorApp software, code or the Website (“Non-Dispute Resolution Claims”). ElevatorApp shall be entitled to combine any claims that would otherwise qualify as Disputes with any lawsuit filed for Non-Dispute Resolution Claims.
Governing Law. This arbitration provision shall be governed by and interpreted under the Federal Arbitration Act, 9 U.S.C. §§ 1-16. To the extent Florida law is not preempted by federal law, Florida law shall also apply.
Severability. If any provision of this arbitration section is determined to be invalid or unenforceable, that provision shall be severed and the remainder of this section shall remain in full force and effect. If the class action waiver is determined to be unenforceable as to any particular claim, then that claim shall be litigated in a court of competent jurisdiction and not arbitrated, while all remaining claims shall remain subject to arbitration.
Fee Shifting. In any action for Non-Dispute Resolution Claims, ElevatorApp, if it prevails on a majority of its claims, shall be entitled to recover all court costs and expenses, including reasonable attorneys’ fees, witness fees, costs and expenses, examination fees, costs and expenses, and collection fees, costs and expenses.
BY ACCEPTING THESE TERMS, EACH PARTY ACKNOWLEDGES THAT IT IS WAIVING THE RIGHT TO SUE IN COURT, WAIVING THE RIGHT TO A JURY TRIAL, AND WAIVING THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, MASS, OR REPRESENTATIVE ACTION.
21. Changes to These Terms
ElevatorApp may update these Terms and any Service specific Terms of Service from time to time. Changes apply going forward and may be communicated by reasonable means, such as posting on the Website or notice in the app. Changes do not alter a request already accepted, a Job already selected, a claim that has already arisen, or a software term already paid for, except where the law requires. Your continued use of the Website or the Services after a change takes effect constitutes your acceptance of the then-current Terms and any Service specific Terms of Service.
22. Severability
If any provision of these Terms or any Service specific Terms of Service is determined to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
23. Entire Agreement
These Terms, together with any Service specific Terms of Service, the ElevatorApp Software License Agreement, and the Privacy Policy, constitute the entire agreement between You and ElevatorApp regarding your use of the Website and the Services, and supersede all prior or contemporaneous understandings, whether written or oral, relating to that subject matter. Neither these Terms nor any Service specific Terms of Service create any third-party beneficiary rights, except that Jaka LLC’s officers, members, employees, and contractors may rely on the disclaimers, limitations of liability, and indemnities in these Terms. Provisions that by their nature should survive, including accrued payment obligations, intellectual property restrictions, indemnification, limitations of liability, and dispute resolution, survive any termination.
24. Contact
Questions about these Terms and any Service specific Terms of Service, and formal notices to Jaka LLC, may be sent to info@elevatorapp.com or to Jaka LLC, 110 Athens St, Tarpon Springs, FL 34689.
25. Acknowledgment
By using the ElevatorApp Website or any Services, you acknowledge that You have read and understood these Terms and any Service specific Terms of Service; that ElevatorApp is an independent resource that does not perform elevator maintenance service work; that ElevatorApp has not been on-site and relies only on the information You provide; that Our advisory Services are informational and advisory only and are not legal, engineering, or code advice; that ElevatorApp does not guarantee any result; that decisions and responsibility are yours; and that each service You request is also governed by its own Terms of Service. You also agree to the individual arbitration, class action waiver, and jury trial waiver in Section 20 and the limitation of liability in Section 17.
Version GTC-2.1. Effective date: November 1, 2026.
Authorization and Terms of Service
By requesting Dispatch Coordination services from ElevatorApp, operated by Jaka LLC (“ElevatorApp,” “we,” “us,” or “our”), I acknowledge and agree to the following:
These Terms are in addition to, and incorporate by reference, the ElevatorApp Global Terms and Conditions. By requesting these services, I agree to both. If there is a conflict between these Terms and the Global Terms and Conditions with respect to these services, the Global Terms and Conditions control.
1. Scope of Services
I understand that ElevatorApp is providing dispatch coordination services only.
ElevatorApp's role is limited to:
- Contacting my existing elevator maintenance provider to request service on my behalf; or
- Introducing me to a licensed elevator maintenance service provider that has indicated a willingness to discuss servicing my elevator.
ElevatorApp does not perform elevator maintenance, repairs, inspections, testing, modernization, code compliance reviews, engineering services, or any other elevator services. I understand that ElevatorApp does not assume any responsibility for the safety, operation, or code compliance of any elevator, escalator, or lifting device at my property. All such responsibility remains with the property owner, manager, and any elevator maintenance service provider I choose to engage.
2. No Guarantee of Service
I understand that ElevatorApp does not guarantee:
- That any elevator maintenance service provider will accept my request.
- That an elevator maintenance service provider technician will be dispatched.
- That an elevator maintenance service provider technician will arrive within any specific timeframe.
- That any repair will be completed.
- That my elevator will be restored to service.
- That replacement parts are available.
- That the elevator maintenance service provider can resolve my problem.
I understand that all scheduling, prioritization, and performance of work are solely under the control of the elevator maintenance service provider.
3. Independent Elevator Maintenance Service Providers
I understand that all elevator maintenance service providers are independent companies and are not employees, agents, partners, joint venturers, or representatives of ElevatorApp or Jaka LLC or any of its affiliates.
Each elevator maintenance service provider operates independently and is solely responsible for:
- Its own employees
- Licensing
- Insurance
- Safety practices
- Workmanship
- Pricing
- Scheduling
- Repair recommendations
- Billing
- Performance of any services
Any contract for elevator services is solely between me and the elevator maintenance service provider. ElevatorApp is not a party to, and has no obligations under, any agreement between me and any elevator maintenance service provider. I understand that ElevatorApp does not control, direct, supervise, or manage the manner, method, or means by which any elevator maintenance service provider performs its work.
4. Existing Elevator Maintenance Service Provider
If I have identified my existing elevator maintenance service provider, I authorize ElevatorApp to contact that elevator maintenance service provider on my behalf and request service pursuant to my existing agreement with that elevator maintenance service provider. ElevatorApp is not responsible for interpreting, enforcing, or administering my maintenance contract and is not responsible for ensuring that any services requested are covered by that contract.
5. Elevator Maintenance Service Provider Match (No Existing Elevator Maintenance Service Provider)
If I do not have an existing elevator maintenance service provider, I understand that ElevatorApp will attempt to identify a licensed elevator maintenance service provider willing to discuss servicing my elevator.
ElevatorApp is only making an introduction. I understand that any decision to provide service is made solely by the elevator maintenance service provider.
All future discussions regarding:
- Purchase Orders
- Pricing
- Insurance
- Credit
- Scheduling
- Service Agreements
- Repairs
will occur directly between me and the elevator maintenance service provider. ElevatorApp will not negotiate or execute any service agreement on my behalf.
6. No Recommendation or Endorsement
I understand that ElevatorApp is not recommending, endorsing, certifying, or guaranteeing any specific elevator maintenance service provider. Any elevator maintenance service provider identified through ElevatorApp is presented solely because the elevator maintenance service provider has indicated a willingness to consider servicing my property. ElevatorApp may make reasonable efforts to identify elevator maintenance service provider that appear to be appropriately licensed to perform elevator work within the applicable jurisdiction. However, ElevatorApp does not independently verify or guarantee the elevator maintenance service providers:
- Licensing status (current or otherwise)
- Qualifications or certifications
- Insurance coverage
- Financial condition or stability
- Workmanship or quality of services
- Availability or response times
- Ability to diagnose or repair my elevator
It is my responsibility to evaluate any elevator maintenance service provider and determine whether that elevator maintenance service provider is suitable for my property and needs before authorizing any work.
7. Licensing Information
ElevatorApp may make reasonable efforts to identify elevator maintenance service providers that appear to be appropriately licensed in the applicable jurisdiction.
However, ElevatorApp does not independently verify or warrant:
- Current licensing status
- Insurance coverage
- Financial stability
- Qualifications
- Certifications
- Experience
- Reputation
- Availability
I understand that I must conduct my own due diligence regarding any elevator maintenance service provider’s licensing, insurance, and qualifications.
8. No Responsibility for Third-Party Actions
I understand that ElevatorApp is not responsible for the actions, omissions, statements, delays, scheduling decisions, pricing, workmanship, recommendations, or performance of any independent elevator maintenance service provider. Any dispute regarding services performed, invoices issued, or work recommended must be resolved directly between me and the elevator maintenance service provider. ElevatorApp will not be responsible for mediating or resolving any such dispute.
9. Emergency and Life-Safety Disclaimer
I understand that ElevatorApp’s Dispatch Coordination services are not intended for emergencies or life-safety situations, including but not limited to:
- Persons trapped in an elevator
- Fire, smoke, or suspected fire conditions
- Medical emergencies or injuries
- Any situation involving immediate risk to life, health, or safety
In any emergency or life-safety situation, I agree to:
- Call 911 or my local emergency number immediately.
- Follow my building’s posted emergency procedures and safety protocols.
- Use any emergency communication devices provided in the elevator or building.
I understand that ElevatorApp does not monitor emergency conditions, does not provide emergency response, and has no duty to respond to or coordinate emergency or life-safety services.
10. Communications
I authorize ElevatorApp to communicate with elevator maintenance service providers on my behalf for the limited purpose of requesting service or facilitating an introduction. I also authorize ElevatorApp to contact me by phone, email, and, if I provide a mobile number, by text message (SMS) regarding:
- My dispatch request
- Coordination updates
- Confirmation of completion of ElevatorApp’s coordination services
Standard message and data rates may apply for SMS messages. Message frequency varies. I may opt out of text messages at any time by replying STOP, and reply HELP for help. Opting out of texts does not cancel my request or any payment obligation. These texts are operational and are not marketing. I acknowledge that my use of the service is also subject to the ElevatorApp Privacy Policy, and I agree to review it separately.
11. Dispatch Coordination Fee
I understand that the Dispatch Coordination Fee is charged for ElevatorApp's coordination services. The fee is earned once ElevatorApp begins coordinating my request and is not contingent upon:
- Elevator maintenance service provider acceptance
- Technician arrival
- Repair completion
- Elevator restoration
- My decision to retain any elevator maintenance service provider
I agree to pay the Dispatch Coordination Fee disclosed to me at the time I submit my request. The fee is nonrefundable once ElevatorApp has begun coordination efforts for my request. If applicable law requires a refund, the refund is reduced by the payment processing fees ElevatorApp paid, to the extent the law allows. ElevatorApp may add or change fees at its discretion. The fee disclosed to me at the time I submit my request governs that request.
12. Completion of ElevatorApp Services
I understand that ElevatorApp's services are complete when:
- My existing elevator maintenance service provider has been contacted and ElevatorApp has communicated the results to me; or
- ElevatorApp has introduced me to a prospective elevator maintenance service provider and communicated that introduction to me.
No additional obligations are assumed by ElevatorApp after that point unless separately agreed in a signed writing. I understand that any further coordination, follow-up, or negotiation with the elevator maintenance service provider occurs directly between me and the elevator maintenance service provider, unless ElevatorApp explicitly agrees otherwise in writing.
13. Customer-Provided Information
I understand that ElevatorApp relies on the information I provide when coordinating my request. I am responsible for ensuring that all information I submit, including the identity and contact information of my existing elevator maintenance provider, property address, and other request details, is complete and accurate. ElevatorApp is not responsible for delays, failed communications, or unsuccessful dispatch coordination resulting from inaccurate, incomplete, or outdated information provided by me.
Existing Elevator Service Maintenance Provider Information
If I request that ElevatorApp contact my existing elevator maintenance service provider, I acknowledge that I am responsible for providing the correct elevator maintenance service provider name and contact information. ElevatorApp is entitled to rely on the information I provide and is not responsible if the incorrect elevator maintenance service provider is identified, contacted, or is unable to respond due to inaccurate information supplied by me.
Elevator Maintenance Service Provider Availability
I understand that ElevatorApp cannot control the availability, staffing levels, scheduling practices, or business decisions of any elevator maintenance service provider. Any decision to accept, decline, delay, or prioritize my request is made solely by the elevator maintenance service provider.
Customer Responsibilities
I understand that I remain responsible for:
- Providing accurate and complete information.
- Authorizing any work directly with the elevator maintenance service provider.
- Providing any required purchase orders, insurance documentation, access instructions, or approvals to the elevator maintenance service provider.
- Determining whether to proceed with any recommended repairs or services.
No Duty to Verify
ElevatorApp is not responsible for independently verifying the accuracy of the information provided by the customer, including the identity of the customer's existing elevator maintenance provider, contract status, account status, or contact information. ElevatorApp is not responsible if a customer incorrectly identifies its elevator maintenance service provider, if no active maintenance agreement exists, or if the identified elevator maintenance service provider declines or is unable to provide service for any reason.
14. Customer Authority and Representations
I represent and warrant that:
- I am at least 18 years of age and legally competent to enter into this agreement.
- I have the authority to request services for, and to share information about, the property identified in my request.
- If I am acting on behalf of a property owner, association, or management company, I have the authority to bind that entity to these Terms.
I agree that ElevatorApp is entitled to rely on these representations without any duty to independently verify my authority.
15. Compliance With Laws and Building Responsibilities
I understand that I am solely responsible for:
- Ensuring that my property complies with all applicable building, fire, and elevator codes and regulations.
- Maintaining appropriate safety procedures and supervision at my property, including when an elevator is out of service.
- Complying with any obligations I may have to building occupants, tenants, and visitors regarding elevator operation and safety.
ElevatorApp does not provide legal, regulatory, or code-compliance advice and does not assume any duty to monitor or enforce compliance with such requirements.
16. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Dispatch Coordination services provided by ElevatorApp are offered on an “AS IS” and “AS AVAILABLE” basis.
ElevatorApp disclaims all warranties of any kind, whether express, implied, or statutory, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. ElevatorApp does not warrant that the Dispatch Coordination services will meet my requirements, achieve any particular result, or be uninterrupted, timely, secure, or error-free.
17. Limitation of Liability
To the maximum extent permitted by applicable law, ElevatorApp’s total aggregate liability arising out of or relating to any Dispatch Coordination services provided for a particular request shall not exceed the total Dispatch Coordination Fee paid by me to ElevatorApp for that specific request. In no event shall Jaka LLC, ElevatorApp, or their respective affiliates, owners, directors, officers, employees, contractors, or agents be liable for any:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, business, revenue, goodwill, or data
- Business interruption or loss of use
arising out of or related to the Dispatch Coordination services, my use of those services, or the acts or omissions of any elevator maintenance service provider, even if advised of the possibility of such damages. Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to me. In such cases, the limitations shall apply to the fullest extent permitted by applicable law.
18. Indemnification / Hold Harmless
I agree to indemnify, defend, and hold harmless the parties identified in Section 18 of the ElevatorApp Global Terms and Conditions on the terms stated there. That section is incorporated into these Terms and applies to this service.
19. Force Majeure
ElevatorApp shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, severe weather, pandemics, labor disputes, power or telecommunications failures, acts of government, war, terrorism, or the unavailability of third-party services or networks.
20. Governing Law; Jurisdiction and Venue
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. Disputes are subject to the mandatory arbitration, class action waiver, and jury trial waiver in Section 20 of the Global Terms and Conditions, which apply to these services. For any matter that proceeds in court, I agree that any legal action or proceeding arising out of or relating to these Terms or the Dispatch Coordination services shall be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and I consent to the personal jurisdiction of such courts.
21. Changes to Terms
ElevatorApp may update these Terms from time to time. The version in effect at the time I submit a dispatch request and authorize payment will govern that request. Material changes may be communicated by reasonable means (such as updating the online terms with a new effective date). My continued use of the Dispatch Coordination services after updated Terms are presented will constitute my acceptance of those changes, to the extent permitted by law.
22. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
23. Entire Agreement; No Third-Party Beneficiaries
These Terms, together with the ElevatorApp Global Terms and Conditions, constitute the entire agreement between me and ElevatorApp regarding Dispatch Coordination services and supersede all prior or contemporaneous understandings, whether written or oral, relating to such services. These Terms do not create any third-party beneficiary rights, except as expressly stated.
24. Survival
The following provisions (among others that by their nature should survive) shall survive completion of the Dispatch Coordination services and any termination of this agreement: Scope of Services, No Guarantee of Service, Independent Elevator Maintenance Service Providers, Customer-Provided Information, Compliance With Laws, Disclaimer of Warranties, Limitation of Liability, Indemnification / Hold Harmless, Governing Law, Jurisdiction and Venue, and Survival.
25. Customer Acknowledgment
By checking the box below and submitting payment, I acknowledge that I have:
- Read and understood these Terms.
- Understood that the ElevatorApp Global Terms and Conditions and the Privacy Policy also apply to these services, and agreed to them.
- Agreed to the individual arbitration, class action waiver, jury trial waiver, and limitation of liability in the Global Terms and Conditions.
- Confirmed that I am using this service for a business or property purpose, on behalf of an owner, association, management company, or other organization, and not for personal, family, or household use.
- Authorized ElevatorApp to coordinate my request.
- Agreed to the applicable Dispatch Coordination Fee and refund policy.
- Understood the limitations of ElevatorApp's services.
- Understood that all repair services are provided solely by independent elevator service providers.
- Represented that I have the authority described in Section 14.
Version DSP-1.2. Effective date: November 1, 2026.
