ElevatorApp, operated by Jaka LLC, is committed to making our website usable by everyone, including people with disabilities. This commitment is core to who we are. We exist to help people get elevator service, and elevators are how many people with mobility, vision, and other needs move through the buildings where they live and work. Our website should reflect that same purpose.
The standard we work toward. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are the widely recognized benchmark for making web content accessible to people with a range of disabilities, including visual, hearing, motor, and cognitive disabilities.
Where we are. We treat accessibility as ongoing work. We are actively working toward WCAG 2.1 Level AA, and some parts of our site may not yet meet every criterion. We review and improve the site as we add and update content.
Need help, or found a problem? Your ability to get elevator service should never depend on being able to use a particular part of this website. If you run into any barrier, or if you would prefer to reach us another way, contact us directly and we will help you:
- Phone: (727) 940-2012
- Email: privacy@elevatorapp.com
If you are reporting a problem, please tell us the page or feature you were using and what went wrong. We aim to respond within 21 business days. Your feedback helps us find and fix issues.
Last updated: Feb 10, 2026