By requesting Modernization Proposal Review services from ElevatorApp, operated by Jaka LLC (“ElevatorApp,” “we,” “us,” or “our”), I acknowledge and agree to the following:
These Terms are in addition to, and incorporate by reference, the ElevatorApp Global Terms and Conditions. By requesting this service, I agree to both. If there is a conflict between these Terms and the Global Terms and Conditions with respect to this service, these Terms control for that service.
1. Scope of Services
I understand that ElevatorApp is providing an independent, informational review of one or more elevator modernization proposals that I submit. The review may include:
- A plain-language explanation of what a proposal appears to include and exclude;
- ElevatorApp’s opinion on whether the pricing appears reasonable relative to ElevatorApp’s general industry experience; and
- ElevatorApp’s opinion identifying scope, terms, or pricing that, in ElevatorApp’s opinion, appear unfavorable, unusual, or incomplete for me as the customer.
The review is based solely on the proposal or proposals and other information I provide, and on ElevatorApp’s general industry experience. It is an informational business opinion only. ElevatorApp does not perform elevator modernization, maintenance, repairs, inspections, testing, engineering, or code-compliance work of any kind.
2. No Site Visit; No Equipment Inspection
I understand and acknowledge that ElevatorApp has NOT visited my property and has NOT seen, inspected, tested, surveyed, or evaluated my elevator equipment, and will NOT do so as part of this service. ElevatorApp’s review is based only on the documents and information I provide.
Because ElevatorApp has not seen my equipment, ElevatorApp cannot and does not assess or verify the actual condition, age, configuration, code status, or modernization needs of my elevator equipment. Any opinion ElevatorApp provides is limited to the contents of the proposals and information I submit, and may be incomplete or inaccurate if that information does not reflect the true condition or requirements of my equipment.
3. Nature of the Review; Not Advice
I understand and agree that the review is:
- NOT engineering, design, or technical advice;
- NOT a determination of what my equipment requires or of the correct or complete scope of modernization work;
- NOT a recommendation of whether I should modernize, or which proposal or contractor I should select, as an engineering, safety, or investment matter;
- NOT legal advice; and
- NOT an inspection, test, or safety determination.
ElevatorApp is not my engineer, attorney, or licensed elevator professional, and no such relationship is created by my use of this service.
4. Opinion Only; Not Exhaustive
I understand that any identification of scope, pricing, or a term as “unfavorable,” “incomplete,” “unusual,” or similar reflects ElevatorApp’s subjective opinion based on general industry experience and on the limited information I provide, and is not a legal or engineering conclusion. Reasonable professionals may disagree.
I further understand that the review is not exhaustive. ElevatorApp may not identify every omission, gap, risk, or unfavorable term in a proposal. The absence of any comment on a proposal or provision is not an assurance that it is complete, appropriate for my equipment, favorable, or in my best interest.
5. No Guarantee
I understand that ElevatorApp does not guarantee:
- The accuracy, completeness, or correctness of the review;
- That any proposal’s scope is complete, correct, or appropriate for my actual equipment;
- That any modernization will resolve any problem, or improve safety, reliability, performance, or code compliance;
- Any outcome, cost savings, or investment result; or
- That any contractor will honor its proposed pricing, scope, or schedule.
6. Reliance on Customer-Provided Information
I understand that ElevatorApp relies entirely on the documents and information I provide, including the modernization proposals and any related materials. I am responsible for ensuring that the information I submit is complete, accurate, and current. ElevatorApp has no duty to independently obtain, verify, inspect, or audit any proposal, my equipment, or any statement made by a contractor, and is not responsible for any error in the review that results from incomplete, inaccurate, or outdated information I provide, or from conditions at my property that ElevatorApp has not seen.
7. Not a Party to Any Proposal or Contract
I understand that ElevatorApp is not a party to, and has no obligations under, any modernization proposal or any agreement between me and any elevator service provider. ElevatorApp does not negotiate, enforce, administer, or modify any proposal or contract, and does not contact any provider as part of this service unless I separately request and authorize a different service. Any dispute regarding a proposal, contract, or work is solely between me and the elevator service provider.
8. My Decisions and Responsibility
I understand that elevator modernization is a significant capital decision, and I agree that all decisions to proceed with modernization, to select any proposal or contractor, to sign any agreement, or to make any payment are mine alone. I am solely responsible for those decisions and their consequences. I am using this service of my own free will and at my own discretion.
9. Recommendation to Seek Professional and On-Site Review
Because ElevatorApp has not seen my equipment, ElevatorApp strongly recommends that I engage a licensed or qualified elevator professional or engineer to evaluate my equipment on-site, and that I review any modernization proposal and any decision based on this review with that professional, with my own legal counsel, and, where appropriate, with the authority having jurisdiction (AHJ), before committing to any modernization or signing any agreement. I understand it is my responsibility to obtain such review.
10. Not for Emergencies or Life-Safety
I understand that this service is informational and is not intended for emergencies or life-safety situations, including but not limited to persons trapped in an elevator; fire, smoke, or suspected fire conditions; medical emergencies or injuries; or any situation involving immediate risk to life, health, or safety. In any such situation, I agree to:
- Call 911 or my local emergency number immediately;
- Follow my building’s posted emergency procedures and safety protocols; and
- Use any emergency communication devices provided in the elevator or building.
ElevatorApp does not monitor emergency conditions, does not provide emergency response, and has no duty to respond to or coordinate emergency or life-safety services.
11. Communications
I authorize ElevatorApp to contact me by phone, email, and, if I provide a mobile number, by text message (SMS) regarding my review request and the delivery of my review. Standard message and data rates may apply for SMS messages. I understand that I may opt out of non-essential communications as permitted by law. If ElevatorApp maintains a Privacy Policy, I acknowledge that my use of the service is also subject to that Privacy Policy, and I agree to review it separately.
12. Fees
I agree to pay the Modernization Proposal Review Fee disclosed to me at the time I request the service. The fee is earned for performing the review and is not contingent upon any result, savings, or my decision to act on the review. Unless otherwise required by applicable law or expressly stated in writing by ElevatorApp, the fee is non-refundable once ElevatorApp has begun the review.
13. Completion of Services
I understand that ElevatorApp’s services are complete when it delivers its review or opinion to me. No additional obligations are assumed by ElevatorApp after that point unless separately agreed in a signed writing.
14. Customer Authority and Representations
I represent and warrant that:
- I am at least 18 years of age and legally competent to enter into this agreement;
- I have the authority to submit the proposals and property information involved, and to request this review; and
- If I am acting on behalf of a property owner, association, or management company, I have the authority to bind that entity to these Terms.
I agree that ElevatorApp is entitled to rely on these representations without any duty to independently verify my authority.
15. Compliance With Laws; Building Responsibilities
I understand that I am solely responsible for ensuring that my property complies with all applicable building, fire, and elevator codes and regulations; for maintaining appropriate safety procedures and supervision at my property, including when an elevator is out of service; and for complying with any obligations I may have to building occupants, tenants, and visitors. ElevatorApp does not provide legal, regulatory, or code-compliance advice and does not assume any duty to monitor or enforce compliance with such requirements.
16. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Modernization Proposal Review service is provided on an “AS IS” and “AS AVAILABLE” basis. ElevatorApp disclaims all warranties of any kind, whether express, implied, or statutory, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. ElevatorApp does not warrant that the service will meet my requirements, achieve any particular result, or be uninterrupted, timely, secure, or error-free.
17. Limitation of Liability
To the maximum extent permitted by applicable law, ElevatorApp’s total aggregate liability arising out of or relating to a Modernization Proposal Review provided for a particular request shall not exceed the total fee I paid to ElevatorApp for that specific review. In no event shall Jaka LLC, ElevatorApp, or their respective affiliates, owners, directors, officers, employees, contractors, or agents be liable for any:
- Indirect, incidental, special, consequential, or punitive damages;
- Loss of profits, business, revenue, goodwill, or data; or
- Business interruption or loss of use,
arising out of or related to the service, my use of the service, my decisions, any modernization work, or the acts or omissions of any elevator service provider, even if advised of the possibility of such damages. Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to me. In such cases, the limitations shall apply to the fullest extent permitted by applicable law.
18. Indemnification / Hold Harmless
To the fullest extent permitted by law, I agree to indemnify, defend, and hold harmless Jaka LLC, ElevatorApp, and their respective affiliates, owners, directors, officers, employees, contractors, and agents from and against any and all claims, demands, lawsuits, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- My use of the Modernization Proposal Review service;
- Any decision I make or action I take or fail to take based on the review, including selecting a proposal or contractor or proceeding with modernization;
- Any inaccuracy in the information I provide, or any condition at my property that ElevatorApp has not seen;
- My breach of these Terms; or
- My violation of any applicable law or regulation,
except to the extent caused by ElevatorApp’s willful misconduct.
19. Force Majeure
ElevatorApp shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, severe weather, pandemics, labor disputes, power or telecommunications failures, acts of government, war, terrorism, or the unavailability of third-party services or networks.
20. Governing Law; Jurisdiction and Venue
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. Subject to any separate arbitration agreement (if applicable), I agree that any legal action or proceeding arising out of or relating to these Terms or the Modernization Proposal Review service shall be brought exclusively in the state or federal courts located in the State of Florida, and I consent to the personal jurisdiction of such courts.
21. Changes to Terms
ElevatorApp may update these Terms from time to time. The version in effect at the time I submit a review request and authorize payment will govern that request. Material changes may be communicated by reasonable means, such as updating the online terms with a new effective date. My continued use of the service after updated Terms are presented will constitute my acceptance of those changes, to the extent permitted by law.
22. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
23. Entire Agreement; No Third-Party Beneficiaries
These Terms, together with the ElevatorApp Global Terms and Conditions, constitute the entire agreement between me and ElevatorApp regarding the Modernization Proposal Review service and supersede all prior or contemporaneous understandings, whether written or oral, relating to such service. These Terms do not create any third-party beneficiary rights, except as expressly stated.
24. Survival
The following provisions (among others that by their nature should survive) shall survive completion of the Modernization Proposal Review service and any termination of this agreement: Scope of Services; No Site Visit / No Equipment Inspection; Nature of the Review; Opinion Only; No Guarantee; Reliance on Customer-Provided Information; Not a Party to Any Proposal or Contract; My Decisions and Responsibility; Compliance With Laws; Disclaimer of Warranties; Limitation of Liability; Indemnification / Hold Harmless; Governing Law, Jurisdiction and Venue; and Survival.
25. Customer Acknowledgment
By checking the box below and submitting payment, I acknowledge that I have:
- Read and understood these Terms;
- Understood that the ElevatorApp Global Terms and Conditions also apply to this service, and agreed to them;
- Requested a Modernization Proposal Review of my own free will;
- Understood that ElevatorApp has not visited my property or seen my equipment, and that the review is based only on the information I provide;
- Understood that the review is an informational opinion only and is not legal, engineering, or code-compliance advice;
- Understood that the review is not exhaustive and that ElevatorApp does not guarantee any result;
- Understood that ElevatorApp recommends an on-site evaluation by a licensed elevator professional and review by my own counsel before I commit to modernization;
- Agreed to the applicable Modernization Proposal Review Fee and refund policy; and
- Represented that I have the authority described in Section 14.